Introduction
At MCH Magarpatta College of Hospitality, we understand the importance of experiential learning. Recently, our FY and SY BScHS students had the privilege of attending an enlightening guest lecture by Mr. Naveen Raaj on 23rd September 2024, Front Office Manager at Conrad Hotel, Pune. His expertise in enhancing guest experiences offered invaluable insights into the hospitality industry.
Highlights from the Lecture
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The Art of Check-in and Check-out:
Mr. Raaj shared strategies for creating seamless check-in and check-out experiences. He stressed how a well-organized process can lead to increased guest satisfaction and positive feedback.
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Upselling Techniques:
Students learned about the significance of upselling and how it can be done without compromising guest comfort. Mr. Raaj emphasized the importance of understanding guest needs to provide them with options that genuinely enhance their stay.
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Personalized Experiences:
Personalization is key in the hospitality industry. Mr. Raaj discussed how recognizing returning guests and remembering their preferences can create a sense of belonging, ultimately leading to loyal customers.
Conclusion
We thank Mr. Naveen Raaj for his valuable insights and inspiration. His dedication to enhancing guest experiences resonates with our mission at Magarpatta College of Hospitality, preparing our students for successful careers in the hospitality sector.
